Shipping policy

Shipping Policy

At Legacy by Bismillah, we are committed to delivering your order safely and on time. This policy explains how your order is processed, dispatched, and delivered.

1. Order Processing

Orders are processed Monday to Saturday, 10:00 AM to 6:00 PM.

Orders are generally processed and dispatched within 1–2 business days after order confirmation.

Orders placed on Sunday or public holidays will be processed on the next working day.

2. Delivery Time

Estimated delivery time within Pakistan is:

Major Cities: 2–4 business days
Other Areas: 3–6 business days
Remote Areas: 5–8 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, high order volumes, or circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be communicated or displayed at the time of order confirmation.

From time to time, Legacy by Bismillah may offer free shipping or special delivery promotions.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

Full name
Phone number
Complete address
City
Postal code, where applicable

Legacy by Bismillah will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Courier Service

Orders will be delivered through a reputable third-party courier service selected by Legacy by Bismillah.

Once the order has been handed over to the courier, delivery is subject to the courier company's procedures and delivery schedule.

6. Order Tracking

Where tracking is available, customers may receive tracking details through SMS, WhatsApp, email, or phone.

Customers can use the provided tracking information to check the status of their shipment.

7. Delayed Delivery

Occasionally, deliveries may be delayed due to circumstances such as:

Weather conditions
Public holidays
Courier operational issues
Incorrect address or contact information
High order volumes
Road or transportation disruptions
Other unforeseen circumstances

We appreciate your patience in such situations.

8. Failed Delivery

If delivery cannot be completed because the customer is unavailable, provides incorrect information, or refuses to receive the parcel, additional delivery charges may apply for re-delivery.

Repeated failed deliveries may result in the order being cancelled and returned to Legacy by Bismillah.

9. Damaged or Incorrect Orders

Customers are advised to check their parcel upon delivery.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving the order.

Please provide your order details and clear photographs or video of the parcel and product.

For further information, please refer to our Return & Refund Policy.

10. International Shipping

International shipping availability may vary depending on the destination.

Where international shipping is available, additional shipping charges, customs duties, taxes, or import fees may apply. Unless otherwise stated, such charges are the responsibility of the customer.